> For the complete documentation index, see [llms.txt](https://merchant-help.violet.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://merchant-help.violet.io/platform-guides/shopify/troubleshooting-onboarding-issues.md).

# Troubleshooting Onboarding Issues

Shopify now requires all merchants to use custom apps for new Violet integrations. If you're having issues during onboarding, check below for solutions.

### Provided store URL is invalid or could not be found.

If you get the error “Provided store URL is invalid or could not be found.” when connecting a Shopify store, the first thing to do is double check that you have the correct URL provided.

1. Go to the Store Admin Page
2. Click on Settings
3. Click on Domains
4. Check for multiple domains listed here, if there is more than one, this is likely the cause of the above error
5. Select the URL that says “Redirects to …” and use this one (include https\://) and you should be able to complete onboarding

{% hint style="info" %}
You'll know you are using the correct domain when it matches what is shown in the address bar after `admin.shopify.com/store/[MATCH HERE]/settings/domains`
{% endhint %}

![Multiple Domain](/files/GulgSzGqQjFl3UzJIBqz)

{% hint style="info" %}
A common issue that can happen when integrating a Shopify store is that there are no shipping rates available for a product. For instructions on how to ensure that your products' shipping configuration meets Violet's, you can follow this guide: [Shopify Merchant Shipping Configuration Requirements for Violet](https://github.com/violetio/docs/blob/main/merchant-docs/platform/shopify/platform/shopify/shipping.md)
{% endhint %}


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