Cartpanda

This guide is intended for Cartpanda merchants who are connecting their store to Violet. During this process, the merchant will locate their API Token in the Cartpanda dashboard and then provide it to Violet through the Violet Connect onboarding tool. The merchant will retain full control of the created credentials and can regenerate or revoke them at any time from within their Cartpanda dashboard. Total time for completion is around 3 minutes.

Step 1: Locating Your API Token

The API Token is required to connect your Cartpanda store to Violet. It allows Violet to sync your products, manage orders, and access store information on your behalf.

1. Log in to your Cartpanda dashboard.

2. Click your avatar (profile icon) in the top-right corner of the dashboard.

3. Navigate to your Profile or Account Settings.

4. Locate the API Token section.

5. Copy the API token value.

Important: Keep your API token secure. Do not share it in plain text over email or chat. If you suspect it has been compromised, regenerate it immediately from your Cartpanda dashboard.

Step 2: Locating Your Webhook Signing Secret (Optional)

The Webhook Signing Secret enables secure verification of real-time event notifications from your Cartpanda store. If not provided, Violet will use your API Token for webhook verification instead.

1. In your Cartpanda dashboard, navigate to your Webhook or Integrations settings.

2. If you have configured a webhook signing secret, copy it and keep it available for Step 3.

This secret is optional. If you have not configured a custom webhook signing secret in your Cartpanda dashboard, you can safely skip this step.

Step 3: Provide Credentials to Violet

Once you have your API Token, return to the Violet Connect onboarding tool and enter the following:

1. When prompted for your store URL, enter the full URL of your Cartpanda store including the protocol. Example: https://mystore.mycartpanda.com.

2. Enter your API Token obtained in Step 1 in the "API Token" field.

3. (Optional) Enter your Webhook Signing Secret obtained in Step 2 in the "Webhook Signing Secret" field.

Once entered, click the Connect button to validate the credentials and complete the connection between your store and Violet. Violet will verify your API Token by connecting to your Cartpanda store — if the token is invalid, you will receive an error message.

If the credentials are invalid, check for:

• Spaces or other copy/paste errors in the API token

• The store URL is correct (e.g., https://mystore.mycartpanda.com)

• The API token has not been revoked or regenerated

Upon success you will be redirected back to the channel who first sent you to Violet.

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Credential Summary

Credential	Required	Where to Find
Store URL	Yes	Your Cartpanda store URL (e.g., https://mystore.mycartpanda.com)
API Token	Yes	Cartpanda dashboard > Avatar > Profile / Account Settings
Webhook Signing Secret	No	Cartpanda dashboard > Webhook / Integrations settings

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Special Considerations

Default Currency

Cartpanda stores default to BRL (Brazilian Real). Ensure your Violet channel is configured to handle BRL if applicable.

Revoking Credentials

You can regenerate or revoke your API Token at any time from your Cartpanda dashboard profile settings. Revoking the token will immediately disconnect your store from Violet until a new token is provided.