> For the complete documentation index, see [llms.txt](https://merchant-help.violet.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://merchant-help.violet.io/platform-guides/big-commerce/refunding-orders.md).

# Refunding Orders

When refunding a Violet-sourced order in your BigCommerce dashboard you will see a notice informing you that the refund will be processed "offline" if you continue. This is OK as the payment was processed outside of your BigCommerce store, which BigCommerce calls "offline". When you create the refund in BigCommerce, Violet will automatically be made aware of the refund by BigCommerce and will then refund the shoppers payment.

{% hint style="info" %}
Orders should always be refunded or cancelled from within your BigCommerce admin dashboard.
{% endhint %}


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