Setting up a Payout Account

Receiving Payments

If you're a merchant, to receive payments for orders placed through Violet, you’ll need to connect a bank account via Stripe. Connected apps leverage Stripe Connect to make the onboarding process seamless. You can either create a Stripe Connect Express account specifically for handling transactions through your connected app's payment platform or link your existing Stripe Standard account via OAuth.

Setting up your payout account is required to receive payments from orders. Make sure to complete this step before accepting orders.

Creating a Payout Account in Violet Connect

Choosing Your Stripe Account Type

Stripe Express Account

A Stripe Express account is a fast and easy way to set up payouts. Companies like DoorDash, Lyft, and Shopify use Stripe Express for their payment processes. With this setup, you can:

• Quickly onboard with streamlined KYC (Know Your Customer) verification.

• Manage your payout schedule directly from Stripe.

• Keep all sensitive data securely stored within Stripe.

This account is dedicated to handling your payouts from Violet and cannot be used for external transactions. On the Stripe dashboard, they can click on the transactions tab to see payments from Violet as well Stripe Payouts to their bank account. They can filter by date and export the data to CSV.

Stripe Standard Account

Some Channels may restrict the use of Stripe Standard accounts. In these cases, you'll need to use a Stripe Express account to receive payouts.

If you already have a Stripe Standard account, you can link it to receive payouts from Violet directly into the same account you use for your other business transactions. However, there are some limitations:

• Your linked Stripe Standard account will provide platform visibility into all transactions, even those unrelated to Violet.

• Once connected, it cannot be linked to another platform account.

• Standard accounts have additional restrictions for cross-border transactions. The banking country must match the country of Violet’s Stripe platform account.

• If you are an international merchant connecting to a US-based platform, a Stripe Express account is required. Reach out to your channel to learn more about the country they operate in.

For more details, visit the Stripe documentation.

Setting Up Your Payouts

Connecting a Stripe Standard Account

If you choose to link an existing Stripe Standard account:

Be aware that connecting a Stripe Standard account gives the Channel visibility into all transactions on that account, including non-Violet transactions. If you want to prevent this, you can create a new Stripe Standard account specifically for Violet during the Stripe onboarding flow.

1. You’ll be redirected to Stripe to select the account you want to connect.

2. Ensure you're logged into the correct Stripe account before selecting it.

3. After linking, you’ll be returned to Violet, and your account will be ready to receive payouts.

Creating a New Stripe Express Account

If you don’t already have a Stripe account, you can create a new Stripe Express account:

1. Choose "I don’t have a Stripe account."

2. Select the country where your bank account is located (this may differ from your business location).

3. Complete the Stripe KYC process.

4. Once finished, you’ll be redirected back to Violet.

5. You can monitor your account status and payouts in Violet to ensure everything is set up correctly.

If your country is not listed, Stripe does not currently support payouts to that location. Check the Stripe Global Support page for more details.

Connected Stripe Express Account in Violet Connect

Merchants in Unsupported Countries

If your country is not supported by Stripe for the channel's payment configuration, you may receive an EXTERNAL payout account instead of a Stripe-connected account. This means:

• Your payout account will not be linked to Stripe

• You will not have access to a Stripe dashboard for viewing transfers or payout schedules

• Payouts will be processed by the Channel outside of Violet's payment infrastructure

• You can still view pending distributions in the Merchant Dashboard

• Contact your Channel to understand how and when you'll receive payouts

If you believe your country should be supported, contact the Channel you connected with for more information about their payment capabilities and supported regions.