# Quick Reference

#### Account Types Comparison

| Feature              | Stripe Express    | Stripe Standard       |
| -------------------- | ----------------- | --------------------- |
| **Setup Complexity** | 🟢 Simple         | 🟡 Moderate           |
| **Dashboard Access** | Express Dashboard | Full Stripe Dashboard |
| **Best For**         | New merchants     | Existing Stripe users |
| **Cross-border**     | ✅ Supported       | ❌ Limited             |
| **Onboarding**       | Violet-hosted     | Self-managed          |

#### Payout Timeline

{% code overflow="wrap" %}

```
Order Placed → Transfer to Stripe → Settlement (Pending→Available) → Stripe Payout → Bank Deposit
     ↓              ↓                         ↓                          ↓              ↓
  Instant       ~30 seconds              2-3 business days           Per schedule    1-2 days
```

{% endcode %}

{% hint style="info" %}
**Understanding "Pending" funds:** After the transfer posts to your Stripe account, funds may show as "pending" for 2-3 business days. This is Stripe's standard card settlement window. The money is already in your Stripe account—it just isn't available for bank payout yet.
{% endhint %}

#### Common Questions

<details>

<summary>💰 <strong>When do I get paid?</strong></summary>

Payouts follow Stripe's standard schedule:

* **New accounts:** 7-day rolling basis after first sale
* **Established accounts:** 2-day rolling basis
* **Custom schedules:** Available for high-volume merchants

</details>

<details>

<summary>🌍 Can I receive payments in different currencies?</summary>

Yes! Violet supports:

* Multi-currency payouts through Stripe
* Automatic currency conversion
* Presentment currency pricing (advanced feature)

</details>

<details>

<summary><strong>🔒 How secure are my banking details?</strong></summary>

Your banking information is handled entirely by Stripe:

* PCI DSS Level 1 compliant
* Bank-grade security
* Violet never stores your banking details

</details>

<details>

<summary>🕐 <strong>Why do my funds show as "pending" in Stripe?</strong></summary>

This is normal Stripe behavior. When funds are transferred to your Stripe account, they initially show as "pending" while the original card payment settles. This typically takes 2-3 business days.

**What "pending" means:**

* The transfer from the channel has completed successfully
* The funds are in your Stripe account
* They just aren't available for bank payout yet

**What to check:**

* Your Stripe Express dashboard shows both "pending" and "available" balances
* Pending funds will automatically move to "available" after settlement
* No action is required on your part

</details>

<details>

<summary>⏳ <strong>Why did my bank deposit take longer than expected?</strong></summary>

Bank payouts involve multiple steps after funds become available:

1. **Stripe payout initiation**: Based on your payout cadence (2-day or 7-day rolling)
2. **Bank processing**: 1-2 business days for the bank to post the deposit
3. **Weekends/holidays**: Neither Stripe nor banks process on non-business days

**Example:** If funds become available on Thursday, Stripe may initiate the payout Thursday evening. Your bank might not show the deposit until Monday if Friday/weekend processing delays apply.

**To check your payout schedule:** View your Stripe Express dashboard or contact your channel partner.

</details>


---

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