Quick Reference

Account Types Comparison

Feature	Stripe Express	Stripe Standard
Setup Complexity	🟢 Simple	🟡 Moderate
Dashboard Access	Express Dashboard	Full Stripe Dashboard
Best For	New merchants	Existing Stripe users
Cross-border	✅ Supported	❌ Limited
Onboarding	Violet-hosted	Self-managed

Payout Timeline

Order Placed → Transfer to Stripe → Settlement (Pending→Available) → Stripe Payout → Bank Deposit
     ↓              ↓                         ↓                          ↓              ↓
  Instant       ~30 seconds              2-3 business days           Per schedule    1-2 days

Understanding "Pending" funds: After the transfer posts to your Stripe account, funds may show as "pending" for 2-3 business days. This is Stripe's standard card settlement window. The money is already in your Stripe account—it just isn't available for bank payout yet.

Common Questions

💰 When do I get paid?

Payouts follow Stripe's standard schedule:

• New accounts: 7-day rolling basis after first sale

• Established accounts: 2-day rolling basis

• Custom schedules: Available for high-volume merchants

🌍 Can I receive payments in different currencies?

Yes! Violet supports:

• Multi-currency payouts through Stripe

• Automatic currency conversion

• Presentment currency pricing (advanced feature)

🔒 How secure are my banking details?

Your banking information is handled entirely by Stripe:

• PCI DSS Level 1 compliant

• Bank-grade security

• Violet never stores your banking details

🕐 Why do my funds show as "pending" in Stripe?

This is normal Stripe behavior. When funds are transferred to your Stripe account, they initially show as "pending" while the original card payment settles. This typically takes 2-3 business days.

What "pending" means:

• The transfer from the channel has completed successfully

• The funds are in your Stripe account

• They just aren't available for bank payout yet

What to check:

• Your Stripe Express dashboard shows both "pending" and "available" balances

• Pending funds will automatically move to "available" after settlement

• No action is required on your part

⏳ Why did my bank deposit take longer than expected?

Bank payouts involve multiple steps after funds become available:

1. Stripe payout initiation: Based on your payout cadence (2-day or 7-day rolling)

2. Bank processing: 1-2 business days for the bank to post the deposit

3. Weekends/holidays: Neither Stripe nor banks process on non-business days

Example: If funds become available on Thursday, Stripe may initiate the payout Thursday evening. Your bank might not show the deposit until Monday if Friday/weekend processing delays apply.

To check your payout schedule: View your Stripe Express dashboard or contact your channel partner.