# Getting Paid

## 💰 Getting Paid

{% hint style="info" %}
💜 **Get paid automatically** - Set up your payout account once and receive earnings from all connected channels seamlessly through Stripe.
{% endhint %}

Getting paid through Violet is straightforward and secure. We use Stripe Connect to handle all payout processing, ensuring you receive your earnings reliably while maintaining full transparency over your transactions.

### 🚀 Quick Start

{% tabs %}
{% tab title="🆕 New to Violet" %}
**First-time setup:**

1. Complete merchant onboarding through Violet Connect
2. Set up your Stripe payout account during onboarding
3. Complete KYC verification with Stripe
4. Start receiving automatic payouts
   {% endtab %}

{% tab title="✅ Already Connected" %}
**Manage your payments:**

1. View payout history in your Merchant Dashboard
2. Update payout account settings
3. Track distributions across orders
4. Export financial data for accounting
   {% endtab %}
   {% endtabs %}

### 📋 Essential Guides

#### 🔧 **Setting up a Payout Account**

*First-time payout account configuration*

**What you'll learn:**

* How to create your Stripe Express account during onboarding
* KYC verification requirements and process
* Choosing between Express vs. Standard Stripe accounts
* Account activation and verification steps

{% hint style="info" %}
⏱️ **Setup Time:** 5-10 minutes | **Required:** Bank account details and business information
{% endhint %}

[**→ Start Setup Guide**](/interacting-with-violet/getting-paid/setting-up-a-payout-account.md)

***

#### 📊 **Managing Payout Accounts in the Merchant Dashboard**

*Complete account management and monitoring*

**What you'll learn:**

* Accessing your payout settings and history
* Viewing transaction details and distributions
* Exporting payout data for accounting
* Managing multiple payout accounts per channel

{% hint style="success" %}
🎯 **Best for:** Ongoing account management and financial tracking
{% endhint %}

[**→ View Management Guide**](/interacting-with-violet/getting-paid/managing-payout-accounts.md)

***

#### 💵 **Understanding Payouts and Distributions**

*How money flows through the Violet system*

**What you'll learn:**

* The difference between payouts and distributions
* How commission rates affect your earnings
* Payout timing and processing schedules
* Refund and chargeback handling

{% hint style="info" %}
📚 **Essential reading** for understanding your earnings and payment flow
{% endhint %}

[**→ Learn About Payouts**](/interacting-with-violet/getting-paid/understanding-payouts.md)

***

#### 🔄 **Connecting a New Stripe Account for Payouts**

*Advanced account management and switching*

**What you'll learn:**

* When and why to create additional payout accounts
* Switching between personal and business Stripe accounts
* Managing multiple accounts per sales channel
* Handling account transitions and historical data

{% hint style="danger" %}
**Advanced Feature:** Only needed when switching accounts or managing multiple channels
{% endhint %}

[**→ Advanced Account Setup**](/interacting-with-violet/getting-paid/connecting-new-stripe-accounts.md)

***

### 🔍 Quick Reference

#### Account Types Comparison

| Feature              | Stripe Express    | Stripe Standard       |
| -------------------- | ----------------- | --------------------- |
| **Setup Complexity** | 🟢 Simple         | 🟡 Moderate           |
| **Dashboard Access** | Express Dashboard | Full Stripe Dashboard |
| **Best For**         | New merchants     | Existing Stripe users |
| **Cross-border**     | ✅ Supported       | ❌ Limited             |
| **Onboarding**       | Violet-hosted     | Self-managed          |

#### Payout Timeline

{% code overflow="wrap" %}

```
Order Placed → Transfer to Stripe → Settlement (Pending→Available) → Stripe Payout → Bank Deposit
     ↓              ↓                         ↓                          ↓              ↓
  Instant       ~30 seconds              2-3 business days           Per schedule    1-2 days
```

{% endcode %}

{% hint style="info" %}
**Understanding "Pending" funds:** After the transfer posts to your Stripe account, funds may show as "pending" for 2-3 business days. This is Stripe's standard card settlement window. The money is already in your Stripe account—it just isn't available for bank payout yet.
{% endhint %}

#### Common Questions

<details>

<summary>💰 <strong>When do I get paid?</strong></summary>

Payouts follow Stripe's standard schedule:

* **New accounts:** 7-day rolling basis after first sale
* **Established accounts:** 2-day rolling basis
* **Custom schedules:** Available for high-volume merchants

</details>

<details>

<summary>🌍 Can I receive payments in different currencies?</summary>

Yes! Violet supports:

* Multi-currency payouts through Stripe
* Automatic currency conversion
* Presentment currency pricing (advanced feature)

</details>

<details>

<summary><strong>🔒 How secure are my banking details?</strong></summary>

Your banking information is handled entirely by Stripe:

* PCI DSS Level 1 compliant
* Bank-grade security
* Violet never stores your banking details

</details>

### 🆘 Need Help?

#### Quick Solutions

* **Account Issues:** Check your Stripe Express dashboard for verification status
* **Missing Payouts:** Verify your bank account details in payout settings
* **Commission Questions:** Review your commission rates in the Merchant Dashboard

#### Get Support

* **📞 Technical Issues:** Contact your channel partner for account setup problems
* **💬 Business Questions:** Reach out to your channel partner for commission discussions
* **📧 Stripe Issues:** Use your Stripe Express dashboard for payment-related questions

{% hint style="info" %}
🎯 **Pro Tip:** Use your Merchant Dashboard Messages tab to communicate directly with your connected channels about payout questions.
{% endhint %}

***

*💜 Ready to get started? Most merchants complete payout setup in under 10 minutes during onboarding.*


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://merchant-help.violet.io/interacting-with-violet/getting-paid.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.