Getting Paid

💰 Getting Paid

💜 Get paid automatically - Set up your payout account once and receive earnings from all connected channels seamlessly through Stripe.

Getting paid through Violet is straightforward and secure. We use Stripe Connect to handle all payout processing, ensuring you receive your earnings reliably while maintaining full transparency over your transactions.

🚀 Quick Start

🆕 New to Violet

First-time setup:

1. Complete merchant onboarding through Violet Connect

2. Set up your Stripe payout account during onboarding

3. Complete KYC verification with Stripe

4. Start receiving automatic payouts

✅ Already Connected

📋 Essential Guides

🔧 Setting up a Payout Account

First-time payout account configuration

What you'll learn:

• How to create your Stripe Express account during onboarding

• KYC verification requirements and process

• Choosing between Express vs. Standard Stripe accounts

• Account activation and verification steps

⏱️ Setup Time: 5-10 minutes | Required: Bank account details and business information

→ Start Setup Guide

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📊 Managing Payout Accounts in the Merchant Dashboard

Complete account management and monitoring

What you'll learn:

• Accessing your payout settings and history

• Viewing transaction details and distributions

• Exporting payout data for accounting

• Managing multiple payout accounts per channel

🎯 Best for: Ongoing account management and financial tracking

→ View Management Guide

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💵 Understanding Payouts and Distributions

How money flows through the Violet system

What you'll learn:

• The difference between payouts and distributions

• How commission rates affect your earnings

• Payout timing and processing schedules

• Refund and chargeback handling

📚 Essential reading for understanding your earnings and payment flow

→ Learn About Payouts

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🔄 Connecting a New Stripe Account for Payouts

Advanced account management and switching

What you'll learn:

• When and why to create additional payout accounts

• Switching between personal and business Stripe accounts

• Managing multiple accounts per sales channel

• Handling account transitions and historical data

Advanced Feature: Only needed when switching accounts or managing multiple channels

→ Advanced Account Setup

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🔍 Quick Reference

Account Types Comparison

Feature	Stripe Express	Stripe Standard
Setup Complexity	🟢 Simple	🟡 Moderate
Dashboard Access	Express Dashboard	Full Stripe Dashboard
Best For	New merchants	Existing Stripe users
Cross-border	✅ Supported	❌ Limited
Onboarding	Violet-hosted	Self-managed

Payout Timeline

Order Placed → Transfer to Stripe → Settlement (Pending→Available) → Stripe Payout → Bank Deposit
     ↓              ↓                         ↓                          ↓              ↓
  Instant       ~30 seconds              2-3 business days           Per schedule    1-2 days

Understanding "Pending" funds: After the transfer posts to your Stripe account, funds may show as "pending" for 2-3 business days. This is Stripe's standard card settlement window. The money is already in your Stripe account—it just isn't available for bank payout yet.

Common Questions

💰 When do I get paid?

Payouts follow Stripe's standard schedule:

• New accounts: 7-day rolling basis after first sale

• Established accounts: 2-day rolling basis

• Custom schedules: Available for high-volume merchants

🌍 Can I receive payments in different currencies?

Yes! Violet supports:

• Multi-currency payouts through Stripe

• Automatic currency conversion

• Presentment currency pricing (advanced feature)

🔒 How secure are my banking details?

Your banking information is handled entirely by Stripe:

• PCI DSS Level 1 compliant

• Bank-grade security

• Violet never stores your banking details

🆘 Need Help?

Quick Solutions

• Account Issues: Check your Stripe Express dashboard for verification status

• Missing Payouts: Verify your bank account details in payout settings

• Commission Questions: Review your commission rates in the Merchant Dashboard

Get Support

• 📞 Technical Issues: Contact your channel partner for account setup problems

• 💬 Business Questions: Reach out to your channel partner for commission discussions

• 📧 Stripe Issues: Use your Stripe Express dashboard for payment-related questions

🎯 Pro Tip: Use your Merchant Dashboard Messages tab to communicate directly with your connected channels about payout questions.

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💜 Ready to get started? Most merchants complete payout setup in under 10 minutes during onboarding.